Privacy policy.

This Privacy Policy applies only to the website owner’s online activities and is valid for visitors to this website with regards to the information that they shared and/or collected on this website. This policy does not apply to any information collected offline or via channels other than this website. 

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This Privacy Policy is intended to inform you about how the website’s owner treats your personal data, as well as how you can control your preferences and settings in this regard.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point the website owner (for short ‘We’, ‘us’, ‘our’) asks you to provide your personal information.

If you contact us directly (via phone or email), we may receive additional information about you such as your name, email address, phone number, the contents of the message, and/or attachments you may send us, and any other information you may choose to provide.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate and maintain our website.

• Improve, personalize, and expand our website.

• Understand and analyze how you use our website.

• Develop new products, services, features, and functionality.

• Communicate with you, either directly or through partners (in case there are such), including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes:

• Send you emails.

• Find and prevent fraud.

What does this Privacy Policy govern and on what legal basis? 

The General Data Protection Regulation, or GDPR, is a European privacy law that went into effect May 25, 2018. The GDPR regulates how individuals and organizations may collect, use, and retain personal data, which affects Squarespace and sites run and hosted on their platform, such as this one.  

Another of its goals is to guarantee our right to privacy, to protect our personal data, to give more security against the misuse of personal information of each of us. The Regulation comes with a set of requirements that this website applies, and which you can read here. Among them are: 

• To inform you what data this website uses.

• To inform you why it is being used.

• To ask for your consent to use it in case we provide additional services based on this data, such as targeted advertising. 

• To allow you to change your consent for various purposes through this site and have more freedom. 

• To guarantee you the right to request correction of your data, its deletion, as well as to be "forgotten". In addition, we may provide you with downloadable data or transfer it if you notify us and identify yourself accordingly. 

• To indicate all third parties/other companies with whom this site shares your data. Please keep in mind that the Internet is a global network, so we often use standardized services to register logins and track behavior in an anonymous version, such as Google Analytics. 

All data that can be used to identify a user is considered personal data. These can be email, names, mobile phone, residential address, IP address. 

Data collected from cookies

When a user uses this website and consumes content - read information, watch videos, use email, and others, among the data that help us understand how these services work best and make it even better for you are called 'cookies'. They are small text files that are sent from the webserver to the browser you are using and stored on your device so that the site can recognize them.

Generally, there are two types of cookies - permanent and temporary or "session" cookies. A permanent cookie, or a stored cookie, is a cookie that is stored as a file on your computer or mobile device for a longer period of time, i.e. until it expires or until the user deletes the cookie. Permanent cookies are used to collect identifying information about the user, such as web surfing behavior or user preferences for a specific website. Session cookies are cookies that last for a session. A session starts when a user launches a website or web app and ends when he/she leaves the website or closes his browser window. Session cookies contain information that is stored in a temporary memory location which is deleted after the session ends. Unlike other cookies, session cookies are never stored on the user’s device.

Most cookies do not contain sensitive information about you or personal data that we can use to identify you directly. The purposes for which this site uses cookies are mainly to monitor your behavior in the following areas:

• Tracking sections of the pages you visit;

• How much time do you spend on this site;

• The content you have seen and/or interacted with;

• When you visit this site and more.

E-newsletter data

This site may, in the future, collect personal data from visitors related to their e-mail address in terms of subscribing to a newsletter. Through it, users of the site may receive regular updates and news at the request of their e-mail. 

To whom we share and disclose your personal information

The website owner does not grant the right to use, sell, disclose or share information about you (personal data within the meaning of the GDPR) with other individuals or unrelated companies, except when it is necessary to provide you with services requested by you and when you have provided your permission.

Disclosure of your data to third parties 

Your personal data is disclosed only in the following cases: 

• only before state bodies, institutions, and persons to whom the website owner is obliged to provide personal data by law; 

• to persons who, on assignment, maintain equipment, software, and hardware used for the processing of personal data; 

• to partners who work on the assignment of the website’s owner on a contractual basis and help us provide our services and with whom we have agreements to maintain the confidentiality of information and protection of personal data. 

The website owner uses service providers in the processing of personal data for some purposes, such as measuring and tracking user behavior on sites, sending emails, embedding videos, streaming audio and more. Some of these companies are (not exhaustive):

• Squarespace: https://www.squarespace.com/privacy

• Google: https://safety.google

Protection measures 

The website owner collects, processes, and stores personal data in compliance with all legal requirements and applies adequate technical and organizational security measures when needed, such as encryption, pseudonymization, and others. 

Period in which your personal data is stored

Your personal data is stored for the period specified in applicable law, depending on the purpose for which it was collected. In the absence of such a legal time limit, the website owner agrees to retain your personal information for a reasonable period of time, based on additional criteria. The criteria for determining the term is in line with the owner’s desire to provide you with high-quality services, as well as the normal development of our partnership. Without being exhaustive, here are the deadlines for which we store some of the data we process: 

• Traffic data: According to the Bulgarian Law on Electronic Communications traffic data is stored for six months;

• Cookies: For the period of validity for which the respective cookie is saved. Find more information on the Privacy & Cookie Policy page.

Third-Party Privacy Policies

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The right to lodge a complaint – You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes the Regulation.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

• request that a business delete any personal data about the consumer that a business has collected.

• request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at hello@contours.bg.

Children's Information

Another part of our priority is adding protection for children while using the Internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

This website does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

If you have additional questions or require more information about the Privacy Policy, do not hesitate to contact us at hello@contours.bg.